RETURNS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY. Items must be returned unworn, unwashed and smoke, deodorant, makeup, and perfume free. All original tags must be attached. Shoes must be shipped back in the original shoebox to receive store credit. We reserve the right to refuse a return if these conditions are not met.
No cash, credit, or debit card refunds will be issued, unless there is a mistake on our part.
All online return requests must be made within 14 days of the order being received. After the return has been approved, please make sure it is delivered back to Simply Chic or brought to our store within 14 days of when you received it. Returns that exceed this limit will NOT be accepted. At this time, Simply Chic does not provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment.
EXCHANGES: Our inventory is limited to ensure that we stay true to an authentic boutique selection. Please e-mail us to confirm that we still have the item in stock that you wish to exchange for. Once your return request is approved, ship your item back to us as soon as possible. Once we receive it, you will be shipped back the item you wish to exchange for if it is still in stock.
To START A RETURN, please visit this link.
The following items are FINAL SALE and cannot be returned:
- Clearance items are FINAL SALE
- Bodysuits for sanitary purposes
- Accessories (hats, belts, scarves, handbags, etc)
- Gift Items (candles, body products, etc)
DAMAGED ITEMS: If you receive a damaged/defective item, please e-mail firstname.lastname@example.org within 2 days of delivery. Please include a picture of the damage and your order number.
CANCELLED ORDERS: If you wish to cancel an order, you will be charged a 10% restocking fee - no exceptions. No orders will be cancelled after 1 day of placing the order. We pack and ship your orders within 24 hours of when it is placed.
LOST PACKAGES: Simply Chic is not liable for packages that are lost or stolen and will not offer a refund. Once your package leaves our facility, we no longer have control over your package. You may submit a claim online for a missing package through the post office.
SHIPPING ON RETURNS/EXCHANGES: Shipping expenses are the responsibility of the customer for all returns. Original shipping fees are non-refundable.
3515 Nederland Ave, Ste C
Nederland, TX 77627